Most Frequently Asked Questions
Your TAR lease states that rent is due and payable on the 1st of each month and is late and delinquent in not paid by the 3rd.
The rent is due on the first of the month. If the rent is not posted in our office by the date stated on your lease, we serve a 3-day notice.
No. We do not waive late charges. Fair Housing laws require that we treat all our residents equally. We cannot decide if one resident is more deserving than another of paying late charges, therefore we enforce late charges across the board
We offer the availability to pay your lease payments online via credit/debit card or an e-check from your checking or savings account. You can make a one-time payment or sign up to have your payments automatically withdrawn each month at www.terrapointpropertymanagement.com. It’s that easy! No more hassle and no more late payments.
No. According to the TAR lease agreement, we do not accept cash.
Under the terms of the TAR lease, no rental increases can be given until the initial lease term has expired. After the lease has expired, an increase of any amount can be assessed. (The state of Texas does not have rent control) We feel we are reasonable with our increases, depending on market conditions and the owner’s requests.
According to the TAR lease agreement repair request are required to be put in writing. The best way to report a problem and request maintenance is through our website. If you do not have internet access, the request can dropped off or mailed to our office. The Landlord is not obligated to complete a repair on a day other than a business day unless required to do so by the Property Code.
Yes we do. The emergency number is 832.879.0004. According to TAR lease agreement an emergency is something related to the condition of the Property that materially affects the physical health or safety of an ordinary tenant, ordinarily, a repair to the heating and air conditioning system is not an emergency. Do not use the emergency number to report non-emergency repairs.
The following are examples of maintenance emergencies. The main sewer line is backed up. A pipe broke and water is leaking into the home. There was a break-in and you have an unsecured entrance to the home. After hours call 832.879.0004. If it is after 6:00 p.m. and before 9:00 a.m. and the call is not an emergency, you could be charged for the call.
Yes, if resident damage or neglect causes the maintenance, you will be charged for it. Also, you can be billed for a service call if you miss an appointment with one of our maintenance contractors. Also according to your TAR Lease Agreement tenants will pay the first $75 of the cost to repair each condition in the need of repair except the items that are executed by the lease agreement.
Only If Landlord fails to repair a condition that materially affects the physical health or safety of an ordinary tenant as required by this lease or the Property Code, Tenants may be entitled to exercise remedies under the Texas Property Code. Do not exercise these remedies without consulting an attorney. Failure to strictly follow the procedures in the applicable sections of the Property Code will cause Tenants to be in default of the lease agreement and tenants can be evicted for wrongfully with holding rent.
First you must work with our property management department to get your problem resolved. If you are unable to get your problem resolved please email me your request at Info@terrapointrealty.com and I will look into the situation.
We understand that from time to time tenants have financial difficulties, health problems or other emergencies. Although we sympathize with the situation, we are legally bound to follow the lease agreement. Please do not place us in the difficult position of denying a request for an exception to the lease agreement because we cannot grant an exception. Thank you in advance for your cooperation.
There are a number of reasons why property managers or maintenance staff may need to enter your home, and it could be very inconvenient for you if you always had to be home and available when these circumstances arose. According to TAR lease Landlord or anyone authorized by Landlord will attempt to first contact the Tenant, but may enter the Property at reasonable times without notice to make repairs or to show the Property to prospective tenants or buyers, inspectors, fire marshals, lenders, appraisers, or insurance agents. Additionally, Landlord or anyone authorized by Landlord may peacefully enter the Property at reasonable times without first attempting to contact Tenant and without notice to:
- survey or review the Property’s condition and take photographs to document the condition
- emergency repairs
- exercise a contractual or statutory lien
- leave written notices
- seize nonexempt property if Tenant is in default.
Yes all of our owners require there tenants to purchase renters insurance to cover your personal property and any personal liability loss in case of accidents.
Each property is different. Usually you will need to the visit the U.S. Post Office nearest to the property to obtain keys.
In some cases, we have a duplicate set of keys available in the office. We will only release keys during normal business hours to persons listed on the lease and identification is required. If we have to bring a key out to you there will be a $100 trip charge. If you lock yourself out after hours you will need to contact a locksmith at your expense. The property must remain on our key system.
Unless otherwise stated in your lease it is your responsibility to take care of the lawn, which includes watering it on a regular basis. If you let the grass die, you may be responsible to re sod the yard.
Generally yes. However, you must also obtain written permission from the property manager to do this. All costs of installing extra phone lines are the responsibility of the resident
Consult your lease, it will address how long a guest can stay. If you wish to have a guest or guest stay for longer, you must have approval from the office.
You may be able to have a roommate, but first they have to be approved through the office. We must know who is occupying the property. The roommate must fill out our rental application, pay a $50.00 application fee and be submitted for approval by Katy Property Management. Tenant(s) must abide by the decision of Terra Point Property Management, whether another person or persons can be added to the Rental/Lease Agreement. Failure to fulfill the above mentioned requirements may result in termination of your lease.
If your roommate moves out, a written notice needs to be submitted to the property manager. Remember that tenants are jointly and singularly liable to ensure that the rent is paid. You must have written permission from the property manager to substitute a roommate. (It is not the responsibility of Terra Point Property Management to arbitrate or mediate problems with multiple tenant situations.)
Security deposits are collected as “security” for the property. Reimbursements to departing roommates are handled by the remaining tenants. No portion of the security deposit will be refunded individually.
Not usually. For more information, please refer to your rental agreement or contact your property manager.
Generally you are not allowed a pet or a additional pet after you move in. For more information, please refer to your rental agreement or contact your property manager.
Requests to paint the walls a different color must be in writing and requires the owner’s consent.
Also you will need to let us know which wall or rooms and we will require an additional deposit which is refundable if the wall or rooms are restored to the original color unless you have approval from the office that you do not need to restore the paint.
You may submit a written request to have the owner install a garage door opener. If the owner is not willing to pay for such, you may purchase a garage door opener and our authorized contractors will install it at your expense if we have the owner’s consent.
No! You cannot change the locks yourself. Re-keying the property without our permission is a serious lease violation and against the law in Texas. Texas Law specifically forbids the tenants from locking out the landlord and the Courts & Judges are not sympathetic to tenants who lock out the landlord.
All notices or requests by Tenant for re-keying, changing, installing, repairing, or replacing security devices must be in writing. Installation of additional security devices or additional re-keying or replacement of security devices desired by Tenant will be paid by the Tenant in advance and must be installed only by contractors authorized by our office.
It is our primary responsibility to act in the best interest of the property owner at all times. We understand that there are extenuating circumstances which may prevent a resident from fulfilling the term of their lease agreement. If you find that you are not able to fulfill the term of your lease agreement, please contact our office to discuss the situation as soon as possible. We do not allow subletting under any circumstances without our consent. All applicants will be required to qualify according to our normal standards and there may be a fee associated with subletting provided it is at our consent.
Yes. Unless you have a transfer clause in you lease, you can be liable for the remainder of the rent through the end of your lease or until the home is rented to another occupant.
Yes. According to the TAR lease agreement if Tenant is or becomes a service member or a dependent of a service member, Tenant may terminate this lease by delivering to Landlord a written notice of termination and a copy of an appropriate government document providing evidence of:
- entrance into military service;
- military orders for a permanent change of station (PCS); or
- military orders to deploy with a military unit for not less than 90 days.
Termination is effective on the 30th day after the first date on which the next rental payment is due after the date on which the notice is delivered. Section 92.017, Property Code governs the rights and obligations of the parties under this paragraph.
Yes. If you do not answer our attempt at renewal of the lease your lease automatically renews on a month to month basis at the higher rate posted in the renewal notice.
Yes. The lease agreement stipulates a written notice of intent to vacate which must be in our office 30 days prior to the end of the lease term. You can find the 30-Day Notice to move-out form under the Tenants Documents on this website.
Yes. The lease agreement stipulates a written notice of intent to vacate which must be in our office 30 days prior to the date you intend to vacate the property. You can find the move-out form, under the Tenants Documents on this website.
We understand things do not always go as planned. Please contact our office as early as possible so that we may, adjust the date available for prospective tenants and be prepared to pay prorated rent in advance for the extra days you plan to remain in the property. If we already have new tenants or the owner is scheduled to move in we may not be able to extend your lease. Then you will need to be out of the property on you original move out date.
No, we do not automatically raise the rent. It may be necessary to raise the rent somewhat in accordance with the rental market and or at the request of the property owner.
We normally mail the deposit to the forwarding address you leave at our office less any charges incurred within 30 days of the last day you occupied the property.
No, all pet deposit are non-refundable.